Terms and Conditions

• The lessee’s age must be 27 or above.
• The lessee must have an ongoing driving license for at least 2 years. Cars will not be rented out for people who have a driving license for less than 2 years.
• Payments are not refundable, so we kindly require customers to confirm their rental periods.
• In case of booking a car and cancelling within 24 hours, there will be no fees.
• Cars receiving and delivery locations in the following places: Queen Alia International Airport - King Hussein Bridge - Amman.
• Airport office location/off-airport
• When you arrive at Queen Alia International Airport, there will be a person carrying a paper with your name written on it, who will hand you the car and complete the contract procedures at the airport and not at the office.
• When you return to deliver the car, you go to the office outside the airport and hand the vehicle over to the employee. The employee delivers you to the airport.
• We do not have an office on the King Hussein Bridge. In the event of a reservation, the car will be unloaded with a driver, the car will be delivered to you at the bridge, and the driver will return with you to the Amman office.
• When the car is delivered, you will go to the Amman office and be delivered to the bridge without any additional fees.
• After booking a car at the airport, there will be a person in the arrival hall waiting for you, holding a paper with your name written on it. They will hand your booked car over, and then you have to take videos of it from the inside and the outside.
• The lessee will return the vehicle in the same condition as it was when they got it handed over, based on the videos, if newer hits or scratches are found, there will be a fine put on the lessee based on the market’s prices and the cost of repairs.
• When booking a car inside of Amman, you will be contacted for the purpose delivering your booked car to your location. This service is not available outside of Amman, noting that it’s available in on specific areas in Amman.
• Extra fines will apply if below conditions are met:
  • Unclean on the outside: 5 JD.
  • Unclean on the outside & inside: 10 JD.
  • Unclean seats: 25 JD.
  Our customers are kindly requested to keep the cars clean, because they represent our core values at Lyon.
• Traffic violations are calculated from the date and time of receiving the car to the date and time of returning the car. So please make sure you close the contract at the time you return the car.
• In case of booking using the mobile application or website, please note that the booking status is not confirmed until an Email is received containing the booking number, which is also located in the Reservation screen.
• Regarding traffic accidents:
  • If the lessee is the cause of the accident, a 390 JD fine will be applied. (Croquet issuing fees for the insurance company).
  • In the case of purchasing insurance, the accident clauses are considered void.
  • If the lessee isn’t the cause of the accident, no fines will be applied and you can get another car if any are available in the same price.
  • In case of stealing the car, a 2000 JD fine will be applied.
  • In case of totaling the car, a 3000 JD fine will be applied.
• When purchasing vehicle insurance, it includes scratches and accidents. It does not include complete damage, fire or theft.
• Traffic accident notices are brought in all cases, The company's number is contacted in all cases.
• In case of cash payment, an insurance amount of 200 dinars will be paid.
• In the case of payment by visa, the security deposit is not paid.
• You can find your due bills through the application or website and you can create an account statement for a whole year.
• Important note: Kindly use the application to book for yourself, and not for anyone else. Because the provided information is your information.
• In case of booking a car for someone else using your information, Lyon has the right to cancel it.
• Booking through our application gives you gifts and points which you can use later to get money back or discounts.
• Car delivery in Amman until six o'clock in the evening (the office is closed).
• Car delivery at the airport 24 hours.
• Dear customer, you can contact us through:
  • The WhatsApp icon on the bottom right of the screen.
  • Our Email: Support@lyon-jo.com
• Daily allowed distance is 200 km / 24 hours
• The company has the right to cancel the reservation if the reservation amount is unreasonable, even if the reservation is approved, and the amount paid will be returned via Visa.
• Additional amounts after booking:
  • The Visa commission is calculated at 2.5%.
  • Airport parking fees are borne by the renter.